2019 Gartner Market Guide for Digital Experience Monitoring


Market Guide

Per Gartner, “Improving the end-user experience is a strategic part of digital transformation, yet I&O is losing direct control of infrastructure and applications.” We believe the Gartner digital experience monitoring (DEM) report will help you prepare for this digital transformation and will also give you key insights into:

  • Why monitoring user experience data, in addition to application and infrastructure, is necessary to increase customer satisfaction on digital channels and business KPIs
  • How a comprehensive approach to DEM unlocks the value to quickly fix front-end performance issues and errors, prevent negative user impact before it happens, and optimize user experience to drive better business outcomes
  • How increasing cloud complexity puts and the full customer journey at risk and what you can do to address this by putting observability into user experience


Gartner Market Guide for Digital Experience Monitoring , Federico De Silva, Sanjit Ganguli, Charley Rich , 5 September 2019

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