Completing The Picture: Unified View of the Network, Applications and End User Landscape

West Bend Mutual Insurance believed it was ahead of the game when it came to managing the performance of its most critical business application — until end users told the company’s IT team that the measurements didn’t accurately portray their expectations or experiences.

“After implementing the Dynatrace solution we’re able to open service tickets before our service desk even gets a call from our end users…” said Craig Walker, enterprise architect for West Bend.

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