Session Replay increases efficiency and customer satisfaction at CSS

Just as customer expectations for their digital activities are higher than ever, organizations that provide online interfaces to access or purchase online products and services are under increasing pressure to provide their users with a seamless, predictable and simplified experience; and this is especially true in the highly competitive and regulated insurance industry.

Session Replay from Dynatrace is a fit-for-purpose solution that empowers today’s forward-looking organizations to capture the complete digital user experience, transferring it to a user-friendly, playable digital interface in a “movie-like” experience, then indexes the output for easy search and discovery. Find out how CSS, a regional leader in consumer insurance, deployed Session Replay to quickly provide users with access to relevant information as well as automate processes to improve user experience in a much shorter timescale and gained a ROI in just 3 months.

You may also be interested in these resources from Dynatrace: