2020 Global CIO Report in Retail

Observability, automation and AI are essential to retail success

The global pandemic has significantly changed the way we all shop. Digital channels have become more important than ever. As retailers accelerate digital transformation initiatives to support the needs of their customers, the cloud, and specifically dynamic multiclouds, are their platform of choice. These environments, however, bring a scale, complexity, and frequency of change that is exponentially greater than that of the old data-center world. Combined with a scarcity of resources, these changes have created a massive disruption in IT operations for many retailers.

What’s inside:

• Digital teams are under more pressure than ever
• Cloud native transformation in retail is increasing in complexity
• Traditional tools and manual approaches can’t keep up
• A radically different approach is needed
• Observability, automation and AI are key to driving retail success