Performance Clinic: Dynatrace and ServiceNow Refresher – How to automatically remediate service incidences within ITOM


In this Performance Clinic we focus on the seamless integration of Dynatrace real-time monitoring data into ServiceNow IT operations management (ITOM) workflows.

Wolfgang Beer, Technical Product Manager, and Jairam Ramaswamy, Enterprise Solution Architect, will guide through the integration setup and show you how to use an alert management rule to automatically trigger a remediation workflow to fix a failing service.

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Wolfgang Beer
Technical Product Manager at Dynatrace
Jairam Ramaswamy
Enterprise Solution Architect at Dynatrace