Underscoring its vision of supporting enterprises to get ahead of the accelerating digital transformation trend, Dynatrace, a software intelligence company is proud to announce that SmarTone, Hong Kong’s leading mobile operator, has selected and deployed Dynatrace’s one-stop solution to enhance the digital experience for its customers with timely service offerings.

Stephen Chau, Chief Technology Officer of SmarTone, said, “Customer centricity has always been the core value of SmarTone. Through our partnership with Dynatrace, SmarTone uses an embedded AI engine to continuously monitor the performance of our digital platforms in real time, so that we can respond to our customers immediately. We can also maintain a consistently high level of service and proactively enhance both operating efficiency and the customer experience. The deployment of Dynatrace’s solutions will further enhance our business performance and improve the customer journey on our digital platforms. Our customers will receive timely, purpose-driven and valuable services with an incomparable, intuitive and responsive user experience.”