Hot or Cold? Utility Digital Benchmarks Review 2017. How to improve digital performance

On-Demand webinar
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45 seconds.
That’s how long Energy providers have per month to digitally engage with customers. 92% of utility customers expect a consistent and effortless experience across all digital channels, yet often their complaints relate to web and app issues rather than outages or leaks.* How can you make every second count?

Learn how to improve digital performance and what the Big 6 stats are when it comes to customer journeys.

Presenters Dave Anderson, Global VP Marketing at Dynatrace and Julia Townsend, Utilities Lead at Dynatrace discuss:

  • How site performance impacts customer satisfaction.
  • The big 6 – how do they stack up when it comes to customer journeys?
  • How to ensure a consistent and performant experience across all digital channels.
  • Benchmarking your critical journeys against the best in the business.

This on-demand webinar is not just for the utility sector. Digital is a key channel in driving increased levels of customer self-service and satisfaction across all sectors. Find out how we can help you deliver excellent web and mobile performance to improve customer experience.

Reserve your spot while seats are available.


We will send you the recording as soon as it becomes available.