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Panera 2.0 is now reality as a result of their digital transformation. All 2000+ Panera Bread stores across the US and Canada now support mobile orders and in-store kiosks, but it was not an easy journey. It took a cross functional team of experts to kickoff, and now it has been rolled out company wide. Customers are now leveraging all digital channels from mobile to web, and in the restaurants.
Klaus is a Senior Technology Strategist in the Innovation Lab at Dynatrace. Klaus influences the strategic direction and development of application performance management solutions. He has deep experience gleaned from years of developing and running large scale web and mobile applications for online businesses. Join Klaus on Twitter.