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The digital customer: The center of your universe
Are your digital transformation and customer experience initiatives successful? How do you know? Does your IT team track success using technical metrics and SLAs? Does your IT and business teams measure success metrics using different tools? Does that really help you meet the needs of the digital-first customer?
In this webinar Dynatrace performance expert, Klaus Enzenhofer, is explaining how to make sure digital customer experience is the focus of your universe. He covered:
- The expectations of mobile and millennial customers
- How the technology landscape will evolve to address these expectations
- Success factors for digital transformation
- Where digital experience monitoring fits into the transformation puzzle
According to Gartner, “Business performance is the only thing that really matters in terms of the goal of your IT monitoring activities."1
Make sure are delivering an out of this world digital experience for your customers and positively impacting business outcomes.
1 Gartner, How to Start an IT Monitoring Initiative Published: 27 March 2017
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Klaus EnzenhoferSenior Technology Strategist, Dynatrace
Klaus is a Senior Technology Strategist in the Innovation Lab at Dynatrace. Klaus influences the strategic direction and development of application performance management solutions. He has deep experience gleaned from years of developing and running large scale web and mobile applications for online businesses. Join Klaus on Twitter.
Meet the Speaker
