Getting a grip on Web systems to improve customer experience - Video

Service Level Manager Graeme Trevayne talks about how Belgacom reduced their problem resolution time to locate the source of a performance degradation from 3 months to 3 minutes, and from 20 people to 4. Belgacom also identified the elements required to achieve a performance gain on the last mile UEM metric of 40% for mobile devices and 30% for desktop.

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