Natura Improves Service Levels and Digital Service
Dynatrace Helped Boost Customer Satisfaction to 90%!
The guarantee of service levels considered critical to Natura's direct selling business is essential to its success, so it was vital to follow, in real-time, the experience of its end-users.
The company invested software to leverage a digital transformation.
With Dynatrace, Natura was able to:
- Automate the performance monitoring processes of the entire delivery chain application
- Ensure the performance of critical business services
- Build a stronger relationship with its consultant cell by tracking user experience and addressing issues proactively
- Monitor and reshape the entire e-commerce platform bringing Natura from a 60% user satisfaction rating to 90%!
Watch the vídeo