Driving a Transformation Agenda in Insurance: Agile, Digital and Customer-Centric

Many insurers are still struggling with the old-fashioned assumption that digital transformation is simply ‘digitizing’ a process. In fact, this type of thinking is creating the next wave of legacy issues in years to come. This is coming at a cost to competitiveness, as a recent report by PWC suggests that nearly 75% insurers believe that some, or parts of their business are at risk of disruption from the Fintech environment.

Identifying digital transformation as more than a single department’s role is the first step in kickstarting company-wide change and moving to the modern age. To explore this in greater detail, OmniChannel Media in partnership with Dynatrace hosted 16 of Sydney’s leading IT and technology executives across insurance to explore how insurers are really looking at digital transformation.

The results of that discussion and sharing our in this short paper.

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