Optimising digital user experience for all Australians

Software intelligence for simple, clear and fast public services in line with the Federal Government’s 2025 Vision

Governments across Australia are actively working to improve citizen experiences with simple, clear and fast digital services. Yet clunky legacy systems and duplicated software contributes to complicated information technology environments within many agencies.

This independent paper written by Intermedium demonstrates how end-to-end observability of cloud deployments can give agencies the intelligence needed to achieve the Federal Government’s three strategic priorities, i.e. government that is:

  1. easy to deal with;
  2. informed by the citizen; and
  3. fit for the Digital Age.

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