The global insurance market is swiftly embracing a digital first mindset, with insurtech companies leading the charge. Knowing that today’s customers expect a seamless experience when they buy insurance, Auto & General Southeast Asia (SEA) was keen to accelerate its digital transformation, to make quality coverage more accessible. The group strives to provide best-in-class customer service and frictionless experiences at every touchpoint in its customers’ digital experience. After evaluating the market, Auto & General SEA selected Dynatrace, which offered a unified platform that continuously discovers and instruments all components in its cloud environment.

Results

• End-to-end observability enables teams to resolve performance and availability issues before users are impacted.
• Proactive monitoring offers real-time insights into all customer journeys.
• Smart topology mapping helps teams understand complex application dependencies.
• Enhanced customer experiences helped teams to meet 99% of service-level agreements