On-Demand Webcast:
Breaking Down Functional Barriers to Improve Customer Experience

Continuous innovation is vital to keep up with customer expectations. You have to deliver secure online applications without compromising user experience, performance, or reliability.

To meet these goals, Comerica Bank is moving to a more Agile methodology, breaking down barriers between Development, QA, and Operations teams and building a performance-focused culture that enables them to improve customer engagement and experience across all channels.

Hear Tim Gramer, Vice President of ADS QA & Application Performance Management at Comerica Bank, and learn how to:

  • Incorporate Agile methodologies and break down barriers between Development, QA, and IT Operations
  • Manage risk during deployments to production
  • Understand outside vendor performance and impact on your app
  • Enhance customer experiences across all channels through an End User Experience Index

Comerica 
Timothy Gramer
VP of ADS QA - Application Performance Management

Tim is an IT leader with over a decade of experience in QA and Application Performance Management. His team at Comerica Bank is responsible for delivering online banking applications to Comerica's users and consistently delivering a great user experience.